Use of Cyber Security Metrics

Front line managers might need to know about a current investigation…or they might not. Most phishing attempts will force the issue, spamming the same illegitimate email message across the entire email domain, which will force the need to send a companywide email. If individual teams in the company are on separate VLANs, that can mitigate the reach across the domain. But one uneducated employee replying to a phishing attempt can expand the threat.
How to Manage Internal Teams: Should their team members continue working? Should they disconnect from the Wi-Fi? Do they have to turn off their machines? Do they sign out of their most important software? These answers should be communicated to the front line managers so they can respond appropriately and safely.
How to Manage Customers: If it was a phishing attempt, the entire address book of the user could have been contacted. Managers should have a templated email ready to send in case of an incident. Your company should decide if the email should be sent from the offending user or from an executive or the marketing department. The template message should be built and ready to go. All you need to add is what email address and subject line to watch out for, along with the instructions for the customer to immediately delete it.

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