Guide to the IT Help Desk

At first, the technology experiences an almost immediate peak of massively hyped, outsized expectations. Then, it is followed by an almost-immediate drop, where the technology crashes into the trough of disillusionment. Then, as the technology is actually adopted, reactions fall away, and the technology is, in many cases, put to work.

Gartner tracks this curve quite well, and even creates a nice little image so you can see where any given technology is in the hype cycle. Blockchain has been traveling along quite nicely and is now in the trough of disillusionment, at least in the popular mind. The Ethereum Classic hack pretty much is the signature event that put blockchain there.

It’ll be wise to add additional staff to your service desk or IT team for post-migration support. An increase of support requests from the end-users is certain. Most will probably be related to how-to questions.

When the migration is completed, do a postmortem to discuss what went right and what could have been done better, and put together a lessons-learned document. It will be incredibly useful for the next planned migration.

Finally, the best advice for your Windows 10 migration is to thoroughly plan your migration and then stick to the plan. Do not deviate from it, if possible, in order to avoid unwelcomed delays and problems.


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