IT Career Paths Help Desk

IT pros just breaking into the industry are smart to set their sights on the help desk. It’s the easiest way to start in the technology industry and make $50,000 a year on average. According to the BLS, there are more than 860,000 help desk positions throughout the United States. Every midsize and larger organization — be it hospital, bank, utility or university — operates a help desk, and the number of organizations offering that service is expected to increase 10 percent within the next year. Key certifications to help you land the job include CompTIA A+, ITIL and Microsoft’s MTA.

IT pros moving on from the help desk typically go into networking or security, but the IT field is as open as you want it to be if you continue to learn and prove your skills. For instance, John Amakye started off at the help desk for the City of Minneapolis in 2015. Since he was moving into IT from banking, he had only his CompTIA A+ certification at the time. But he has earned more than 10 certifications since then, which have enabled him to move up three times; he’s now an application programmer. “Being in IT has made me financially independent and allowed me to carve a pathway for myself that is professionally rewarding,” said Amakye.
More Info: entry level a+ certification jobs

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