modernize your applications

Other departments now get emails from salespeople saying, modernize your applications so you can work more efficiently. They get into these conversations and they're talking about moving to cloud environments. You want IT there from the beginning so we can establish the right process and ask the right questions.

Seth: Any unique challenges with upper management, getting buy in for things, anything that you would want to add?

Robert: Many companies are in discretionary spending cutbacks or complete freezes. To ask for money right now is not easy. IT shouldn't shy away from making proposals if there is a security problem or difficulty with the remote environment that is solvable by an IT solution. Explain the request from a business perspective and don’t get caught up in the technology. Show how it's going to contribute directly to the effectiveness and efficiency of the company's ability to support a remote workforce.

It is a potential endless support situation for IT staff if they are troubleshooting every person’s home network. They are typically insecure, you don't know who's on it, or how far away from wireless the worker is. There's an infinite number of problems that can arise. There must be clear lines of what is being supported by IT staff, and what is not.

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