Business Interrupted: Managing

Chances are, your workforce shifted dramatically in 2020, including changes that could be long-term or even permanent. Are you effectively managing that change and ensuring your employees are healthy, happy, and hard-working? Four business leaders discuss best practices as well as lessons learned for how to keep workers motivated and productive through these turbulent times.

Injecting Talent into Your Organisation

More than half of organizations (54%) acknowledge they have difficulty even identifying and assessing skills gaps among their workforce, yet only one in three offer formal training, according to CompTIA research. Filling the IT skills gap isn’t easy, and it can hurt staff productivity, customer engagements, profit, and security. This session features speakers from Firebrand, UKFast and CompTIA to discuss how to develop talent and recruiting externally to keep your business running smoothly.

Using Customer Success to Protect Your Business During a Recession

Gartner’s Mark Paine joins Lindsay Willott, founder and chairman of Customer Thermometer, to talk about the latest research into customer experience trends and why it’s so important to “recession-proof” your client relationships by making sure their interactions with you are successful. In the middle of a global pandemic, these lessons learned have never been more important.

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