Technology Integration

Technology Integration – In some respects the ability to rapidly integrate multiple technologies is as important as new technology adoption. Digital IT often finds itself developing APIs, integrating new applications and features with customer-facing platforms, and integrating customer systems of engagement with back-office systems of record. The trick here is to balance achieving high velocity development with the need to maintain appropriate security.

Notice that, for the most part, the major skills required by digital IT are not technical in nature. That is not to say that “hard” technical skills can be ignored in favor of “soft” skills. Rather, it suggests that digital IT needs both, and that the latter is often neglected. When it comes to “soft” skills, some people believe that a person “either has them or they don’t” and that these skills cannot be developed in any appreciable way. This could not be further from the truth, and developing practices helps to nurture these in both individuals and teams.

IT departments in organizations that are not fully digitalized need to bring themselves “up to speed” very quickly and do not have the luxury of developing or maturing all 34 practices at once. Instead, a better approach is to focus on practices that further the larger organization’s goals. Typically, organizational goals revolve around two basic positions: improving the customer experience and increasing operational excellence. Often, organizations need to achieve progress in both positions simultaneously. Thus, the key is for IT to develop practices that bridge capabilities gaps for both positions.

More Info: comptia a+ requirements

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